Conversations today
61
↑22% vs yesterday
Auto-answered by AI
44
72% of all chats
Escalated to a person
17
Tagged & assigned automatically
Avg first reply time
11 sec
Across all channels
Agent activity
What the inbox agent has been doing automatically
- Answered a delivery question on WhatsApp"Where's my order?" — shared live courier status 3 min ago
- Escalated an Instagram DM to SalesCustomer asking about a bulk order — tagged "Hot lead" 19 min ago
- Merged a contact across channelsMatched an SMS number to an existing WhatsApp contact 40 min ago
- Replied to a Messenger FAQ"Do you deliver to Mombasa?" — answered with delivery zones 1 hr ago
- Sent the morning inbox summary12 new conversations, 2 flagged as urgent 7:00 AM
Conversations this week
Monday – Sunday
By channel
WhatsApp · 58%
Instagram · 24%
Messenger · 12%
SMS · 6%
This is a sample dashboard with made-up data so you can see how a unified AI inbox looks day-to-day. Get a working version for your business →
Inbox
Tap a conversation in the live version to open the full thread
- Wanjiru K. · WhatsApp"Where's my order? It was supposed to arrive yesterday" Resolved
- @thuraka.designs · Instagram"Hi, can I get a quote for 20 dining chairs?" Escalated · Hot lead
- Brian O. · Messenger"Do you deliver to Mombasa, and how much is shipping?" Resolved
- 0799 213 044 · SMS"Is the grey sofa set still available?" Open
- @mwende_homes · Instagram"Love this! What fabric is the green couch?" Resolved
- Felix M. · WhatsApp"Can I pay a deposit and collect the rest on delivery?" Routed to Sales
- Achieng' P. · WhatsApp"What time does the showroom close on Saturdays?" Resolved
Contacts
Customers the agent has tagged based on conversation history
| Contact | Channel | Last contact | Tag |
|---|---|---|---|
| Wanjiru K. | 3 min ago | Repeat customer | |
| @thuraka.designs | 19 min ago | Hot lead | |
| Brian O. | Messenger | 1 hr ago | New contact |
| 0799 213 044 | SMS | 2 hrs ago | Awaiting reply |
| @mwende_homes | 3 hrs ago | Repeat customer | |
| Felix M. | 5 hrs ago | In sales pipeline | |
| Achieng' P. | Yesterday | New contact |
Connected channels
Where messages come from
- WhatsApp BusinessPrimary support channelConnected
- Instagram DirectComments & DMsConnected
- Facebook MessengerPage inboxConnected
- SMSVia shared shortcodeConnected
Auto-reply & escalation rules
How the agent decides what to handle itself
- FAQ match foundAgent replies instantly with the saved answer
- Order, payment or complaint keywordsEscalated to a person and tagged by topic
- Bulk order or quote requestTagged "Hot lead" and routed to Sales
Settings are read-only in this demo. Tell us about your business and we'll connect all your channels into one inbox.